Terms and Conditions
09th July 2026 - 31st July 2026
Citrus Innovations Pty Ltd (ABN 25 667 285 654) of Level 24, 50 Bridge Street, Sydney NSW 2000 (Citro) is the Promoter of this Competition.
The promotion commences at 12:01am AEST on Thursday, 09 July 2026 and ends at 11:59pm on Friday, 31 July 2026 (the Promotion Period).
By submitting an entry, entrants accept these terms and conditions.
Eligibility
Entry is open only to Australian residents aged 18 years and over and must be either members of the Citro community or AMP Rewards members (subject to AMP Rewards eligibility criteria).
To enter the Competition, entrants must complete either one (1) of the following entry methods during the Promotion Period:
- Typeform entry
Submit a Competition entry via Typeform by providing a response to the question: “What's one money lesson you'd pass on to your kids, grandkids, or younger self?” and provide their email address and any other requested details during the Promotion Period (Competition Survey).
Entrants may also optionally upload a photo or video relating to their response. - Instagram entry
Engage with the official Competition post published by the Promoter on Instagram by:
- Follow Citro’s official Instagram account;
- Comment their experience and tag a friend, and
- Share on their Instagram story
Limit of one (1) entry per person across all entry methods. Entrants may participate using any one of the eligible entry methods described in these Terms and Conditions. Where an entry is submitted via the Competition Survey, the Promoter may deem it invalid if it does not provide a substantive response, does not comply with these Terms and Conditions, or is submitted in an attempt to manipulate the competition or gain an unfair advantage. The Promoter's decisions regarding eligibility are final.
Prize
The prizes consist of fuel cards provided by The Fuel. This promotion is proudly sponsored by Novated Lease Australia, with a total prize pool value of AUD $1,000. The prize pool includes:
- one (1) major prize valued at AUD $500
- one (1) second prize valued at AUD $300
- and one (1) third prize valued at AUD $200.
Visa e-Gift Card Terms
Visa e-gift cards are issued by The Fuel. To facilitate delivery of the prize, the Recipient’s name and email address will be provided to The Fuel. Citro accepts no responsibility for any delay, non-delivery, or other issues arising from an incorrect or invalid email address provided by the Recipient. EV charging services associated with this promotion are provided by The Fuel.
If the Recipient does not wish to accept the Offer, they must notify the Promoter by email.
An e-gift card or redemption code for the Offer will be sent to the valid email address provided by the Eligible Customer within six (6) weeks of the end of the Offer Period.
The redemption code must be used to activate the Offer within three (3) years of the date of issue. If the redemption code is not used within this period, the value of the Offer will be forfeited. The Eligible Customer is solely responsible for redeeming the Offer before the activation expiry date. Separate terms and conditions issued by The Fuel apply to the redeemed Offer.
Subject to those terms, the e-gift card may be used anywhere Visa is accepted.
The e-gift card is not refundable, not redeemable for cash, and expired e-gift cards cannot be extended, reissued, or replaced. Any ancillary costs associated with redeeming or using the e-gift card are not included as part of the prize.
Any unused balance remaining on the e-gift card will not be paid out as cash.
Redemption and use of the e-gift card are subject to all applicable issuer terms and conditions, including these Competition Terms and Conditions and any terms published on The Fuel’s website.
Once the e-gift card has been issued to the email address provided by the Recipient, Citro accepts no responsibility for the use, loss, misuse, or unauthorised access to the e-gift card.
Selection of winners
Entries close at the end of the Promotion Period. The best valid entry/ies, as determined by Citro, will be judged based on creativity, originality, and relevance to the Competition question. Entries will be judged by Citro based on merit. Judging will take place at the Promoter’s Head Office, Level 24, 50 Bridge Street, Sydney NSW 2000 at 12 PM AEST on Monday, 3 August 2026. Citro’s selection of winners are final.
The Promoter may use Artificial Intelligence (AI) tools to assist in judging and selecting the winners of this Competition. By entering, entrants acknowledge and agree that AI may be used as part of the winner selection process.
The Promoter reserves the right to request verification from the winners of their age, identity, residential address, Australian residency, and any other information relevant to the administration of the Competition in order to administer the prize, to which entrants consent by submitting an entry.
The Promoter will take reasonable steps to notify the winners directly by email within 14 days of the end of the Promotion Period. If we are not reasonably satisfied that the winners have been notified and will accept the prize, or if we are not satisfied of the winners’ identities, the Promoter may conduct a redraw of the prize winners after 14 days of notifying the initial winners. Citro will notify the new winners in accordance with these terms.
If a winning entry is submitted via Instagram, the Promoter will contact the winner via Instagram Direct Message to request their email address for prize delivery. Instagram winners are required to confirm their details via Instagram Direct Message or by emailing support@joincitro.com.au within seven (7) working days of being notified. If an Instagram winner fails to respond or provide a valid email address within this 7-day period, the prize will be forfeited, and Citro reserves the right to redraw a new winner.
The names of the Winners will be announced on the Promoter's official Instagram account within 21 days of the Promotion Period ending.
If for any reason this Competition is not capable of running as planned or if the administration, security, fairness, integrity or proper conduct of this Competition is affected for any reason, the Promoter may at its sole discretion, subject to any licensing authority approval, cancel, terminate, change or suspend the Competition with no recourse against the Promoter and its partners.
Collection of personal information and publication
As part of Competition eligibility and identity verification you will be required to submit information, media (including images and videos), and personal information to Citro. By submitting your entries and completing the Competition Survey, you agree that Citro will handle this information in line with Citro’s Privacy Policy. Citro may use any information or media submitted for the purpose of this Competition and also for marketing purposes. You agree that your personal information may also be shared with our prize partners and used to register you in Citro’s community (by email address), or for AMP Rewards (provided you satisfy the eligibility criteria of that program), membership of either program being a condition of entering the Competition.
Entrants consent to the Promoter and Prize Supplier using their name, suburb and Competition Survey entry details, as well as any likeness, image and/or voice (if this has been provided as part of the Competition Survey) in the event they are a winner (including photograph, film and/or recording of the same) in any media, including an email to all participants of the promotion or on the Promoter or Prize supplier’s website, for up to 5 years without remuneration for the purpose of promoting this promotion (including any outcome), and in promoting any products or services manufactured, distributed and/or supplied by the Promoter or Prize Supplier. Successful entrants may be contacted to provide further details or media for any promotion of the successful prize winners.
Competition fairness
Citro reserves the right to deem ineligible any entry that is made as a result of unfair, unlawful, improper or deceptive conduct, or conduct that is designed to manipulate the competition, or where Citro is not reasonably satisfied of the entrant’s identity. You may be required to return any competition prize as a result of any improper conduct.
Competition endorsement
Citro promotes this Competition independently and is not responsible for nor endorses any content that may appear on Prize partner’s websites or public channels.
This Competition is in no way sponsored, endorsed or administered by, or associated with any social media platform including Facebook. Entrants provide information to the Promoter and/or Prize Suppliers and not to any social media platform.