We strive to give the best experience possible, and that includes getting the verification done right the first time. However, sometimes ID verification may fail. This can happen due to multiple reasons, including, but not limited to:
- Damaged ID
- Low light or poor readability
- Shaky or blurry images
- Part of ID cut-off/missing
- information on the ID is not readable
However, we've got you covered. In these cases, our support team will reach out to you and help correct these errors via resubmission. Alternatively, you can reach us at [email protected] or via the web chat widget at www.joincitro.com.au.