Hi, how can we help you?

All our offers are on the Offers tab of the app. Simply tap into the offer for the Offer details and whether the offer is online or instore.

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You can only earn cashback on an eligible purchase with a Citro partner. We’re working hard to bring you new partners, and you can see a list of all our current partners in the Citro App. If you think you made a qualifying purchase and did not receive cashback, please contact our Support team at Support@joincitro.com.au so we can investigate this for you.

To view your cashback earned, open the Wallet tab of the Citro app and scroll to the transaction list. Select the relevant transaction and see the cashback earned in the yellow bubble. You can also view cashback earned in the orange tile at the top of the Wallet tab. 

Lifetime earnings will display the total cashback you have earned through the Citro rewards programme. Awaiting payout will display cashback that has been earned but not paid into your linked bank account yet.

Signing up for both the Citro community newsletter and Citro Rewards is free.

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Add your bank account information in the Citro app so your accumulated cashback can be paid out to you.

The Citro app is available for download on Apple iOS (here) and Android (here).  Download Citro, stay connected, and access your cashback from your preferred device!

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We strive to put the customer at the heart of everything we do, but sometimes you might feel we are wrong. We intend to remedy any possible mistakes on our end. You can submit a complaint by sending it to our email address at Support@joincitro.com.au

‍Here's the information we need when you submit a complaint via email:
‍- your name and surname
- the phone number and email address associated with your account an explanation of the issue
- the date when the problem started
- your preferred resolution for the issue

‍What happens next?
Once we receive your complaint we will send you a written acknowledgement within 24 hours that includes an estimated response time. The resolution time to resolve a complaint may differ depending on the company providing the product or service and the nature of the complaint. However, we will endeavour to resolve your complaint within 5 business days. Further information can be found in our PDS, FSG and T&C documents at www.joincitro.com.au.

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We set a high bar for the experience we enable for our members. As such, we always value any member feedback as we continue to make things better. You can report bugs, issues and suggestions by emailing our customer support team at Support@joincitro.com.au‍We thank you for your contribution in helping Citro make your best years better!

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We’re sorry to see you go! To unsubscribe please scroll to the bottom of your latest Citro newsletter and click on the unsubscribe button.

We would like to know why you're leaving. Share your feedback by replying to this email, and help us improve for next time.

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You can contact our Citro support team via chat on our website (bottom right corner) or email us at Support@joincitro.com.au to change your personal details.

Don’t worry - Citro has you covered!

Download the Citro Chrome browser extension from the Google Chrome store  and pin it to your browser. Each time you are on a merchant website that we have on our platform, the extension will flash to prompt you to continue shopping via the Citro app. It's that easy.

You'll need to link a bank account so we can pay out the cashback you earn on your purchases. Linking a bank account is easy in the Citro  app.

Open the Citro app and select the profile menu on the top right. Select “Link cards” from the list and follow the steps to link your debit or credit card to your Citro rewards account.

The Citro Rewards platform supports two types of deals. One (which is the majority of the deals) is where you just need to use the link in the Citro app  to shop at the merchant in order to receive cashback. For these offers, you can use your choice of payment method. 

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The other (smaller number of deals) is where the merchant requires you to use a pre-enrolled card in order to earn cashback. If you don’t enrol a card, not to worry, you can still take advantage of the majority of the deals and offers on the platform. If you haven’t enrolled a card, any deal or offer that requires your pre-linked card can be unlocked by linking your card when you are ready.  Linking a card is easy in the Citro app.

Signing up for Citro Rewards is easy! Simply download the Citro app from the  Apple or Android Playstore.  Once downloaded, click "Sign up" using your email address to create an account in a matter of minutes. Once that is done, you are all set to start shopping with our merchant partners in the Offers tab and earn cashback on your purchases! 

Citro Rewards is a cashback and rewards program. When you shop at merchant partners on the Citro app, you may be eligible for cashback on your purchases. There are hundreds of every day partners on the platform from Coles, Chemist Warehouse and Myer to insurance partners like Compare the Market and Freely to travel brands like booking.com, Hamilton Island and Luxury Escapes. There is also everything in between for all your fashion, footwear, health and beauty, general retail and tech and entertainment needs.