Terms and Conditions

Citrus Innovations Pty Ltd (ABN 25 667 285 654) of Level 24, 50 Bridge Street, Sydney NSW 2000 (Citro) is the Promoter of this Competition.

The promotion commences at 12:01am AEST on Thursday, 13 August 2026 and ends at 11:59pm on Monday, 04 September 2026 (the Promotion Period).

Eligibility

By submitting an entry, entrants accept these terms and conditions.

Entry is open only to Australian residents aged 18 years and over and must be either members of the Citro community or AMP Rewards members (subject to AMP Rewards eligibility criteria).

To enter the Competition, entrants must complete either one (1) of the following entry methods during the Promotion Period:

1. Typeform entry
   
   Submit a Competition entry via Typeform by providing a response to the question: “What's your favourite memory with your dad or a father figure?” and provide their email address and any other requested details during the Promotion Period (Competition Survey). Entrants may also optionally upload a photo or video relating to their response.
   
2. ‍Instagram entry
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   Engage with the official Competition post published by the Promoter on Instagram by:
   - Follow Citro & TeaTime’s official Instagram accounts,
   - Comment their experience and tag a friend, and
   - Share on their Instagram story
   

Limit of one (1) entry per person across all entry methods. Entrants may participate using any one of the eligible entry methods described in these Terms and Conditions. Where an entry is submitted via the Competition Survey, the Promoter may deem it invalid if it does not provide a substantive response, does not comply with these Terms and Conditions, or is submitted in an attempt to manipulate the competition or gain an unfair advantage. The Promoter's decisions regarding eligibility are final.

Prize

The prizes consist of one (1) family portrait package worth $500 and one (1) camera valued at $500. This promotion is proudly sponsored by TeaTime, with a total prize pool value of AUD $1,000. The prize pool includes:

• One (1) Family portrait package: $500
• One (1) Camera valued at approximately $300–500

Prize redemption

The Promoter will dispatch the prizes to the respective winners.

Selection of winners

Entries close at the end of the Promotion Period. The best valid entry/ies, as determined by Citro, will be judged based on creativity, originality, and relevance to the Competition question. Entries will be judged by Citro based on merit. Judging will take place at the Promoter’s Head Office, Level 24, 50 Bridge Street, Sydney NSW 2000 at 12 PM AEST on Thursday, 13 September 2026. Citro’s selection of winners is final.

The Promoter may use Artificial Intelligence (AI) tools to assist in judging and selecting the winners of this Competition. By entering, entrants acknowledge and agree that AI may be used as part of the winner selection process.

The Promoter reserves the right to request verification from the winners of their age, identity, residential address, Australian residency, and any other information relevant to the administration of the Competition in order to administer the prize, to which entrants consent by submitting an entry. 

The Promoter will take reasonable steps to notify the winners directly by email within 14 days of the end of the Promotion Period. If we are not reasonably satisfied that the winners have been notified and will accept the prize, or if we are not satisfied of the winners’ identities, the Promoter may conduct a redraw of the prize winners after 14 days of notifying the initial winners. Citro will notify the new winners in accordance with these terms.

If a winning entry is submitted via Instagram, the Promoter will contact the winner via Instagram Direct Message to request their email address for prize delivery. Instagram winners are required to confirm their details via Instagram Direct Message or by emailing support@joincitro.com.au within seven (7) working days of being notified. If an Instagram winner fails to respond or provide a valid email address within this 7-day period, the prize will be forfeited, and Citro reserves the right to redraw a new winner.

The names of the Winners will be announced on the Promoter's official Instagram account within 21 days of the Promotion Period ending.

If for any reason this Competition is not capable of running as planned or if the administration, security, fairness, integrity or proper conduct of this Competition is affected for any reason, the Promoter may at its sole discretion, subject to any licensing authority approval, cancel, terminate, change or suspend the Competition with no recourse against the Promoter and its partners

Collection of personal information and publication

As part of Competition eligibility and identity verification you will be required to submit information, media (including images and videos), and personal information to Citro. By submitting your entries and completing the Competition Survey, you agree that Citro will handle this information in line with Citro’s Privacy Policy. Citro may use any information or media submitted for the purpose of this Competition and also for marketing purposes. You agree that your personal information may also be shared with our prize partners and used to register you in Citro’s community (by email address), or for AMP Rewards (provided you satisfy the eligibility criteria of that program), membership of either program being a condition of entering the Competition.

Entrants consent to the Promoter and Prize Supplier using their name, suburb and Competition Survey entry details, as well as any likeness, image and/or voice (if this has been provided as part of the Competition Survey) in the event they are a winner (including photograph, film and/or recording of the same) in any media, including an email to all participants of the promotion or on the Promoter or Prize supplier’s website, for up to 5 years without remuneration for the purpose of promoting this promotion (including any outcome), and in promoting any products or services manufactured, distributed and/or supplied by the Promoter or Prize Supplier. Successful entrants may be contacted to provide further details or media for any promotion of the successful prize winners.

Competition fairness

Citro reserves the right to deem ineligible any entry that is made as a result of unfair, unlawful, improper or deceptive conduct, or conduct that is designed to manipulate the competition, or where Citro is not reasonably satisfied of the entrant’s identity. You may be required to return any competition prize as a result of any improper conduct.

Competition endorsement

Citro promotes this Competition independently and is not responsible for nor endorses any content that may appear on Prize partner’s websites or public channels.

This Competition is in no way sponsored, endorsed or administered by, or associated with any social media platform including Facebook. Entrants provide information to the Promoter and/or Prize Suppliers and not to any social media platform.

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